Common responses to FAQs

Last updated:
May 21, 2026

Why is this content behind a paywall?

Making this content available via RecastPay allows us to offer direct, subscription-free access while ensuring the people and organisations behind the content are paid for every purchase.

Do I need a subscription?

No. RecastPay is subscription-free. You only pay for the content you want to watch.

Where can I watch [Brand Name] content?

You can watch [Brand Name] content here: [insert link]

What is RecastPay?

RecastPay is a universal digital wallet that lets you access content without a subscription. You can create a free wallet, buy credits and use them to watch live events, replays, Access Passes and other content.

What are Credits?

Recast Credits are used to purchase access to content via RecastPay.

Can I watch on my TV?

You may be able to watch on your TV by connecting your laptop to your TV, using Chromecast, or using Apple AirPlay, depending on your device and setup.

I bought Credits but they are not showing in my wallet. What should I do?

It can take a short time for Credits to appear. Try logging out and back in. If they still do not appear, contact Recast support at [insert current support email].

I am having trouble joining or signing in. What should I do?

First, check that Recast is available in your country. If you have not received a verification email, check your spam or junk folder. If you still need help, contact Recast support at [insert current support email].

Can I get a refund?

Refund policies may vary depending on the content, event and circumstances. Please contact support at [insert support email] with your account details and purchase information.

Why is the content not available in my country?

Some content may be restricted by geography due to rights or broadcast agreements. If the content is not available in your location, this may be because access has been limited in that territory. See all available countries here.

Can I watch the replay?

If the content is available on demand, you will be able to watch the replay from the same page. Availability may vary by event, rights or Access Pass type.

How long do I have access for?

Access duration depends on the content or Access Pass purchased. Please check the information shown on the content page before purchasing.

Support Guides

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.